Client Service Contract Agreement
Below Explains the policy that all clients must agree and adhere to for the best quality dove service. It is important that our clients understand how a dove release works and what they can do to insure that the doves are safe and able to preform their best.
All services will be attended by a trained Release Co-Ordinator. A Co-Ordinator is trained not only in dove handeling, but also the biology of the Rock Dove. They go through years of training to get familiar with the birds habits and sounds. Many of them have studied the Rock Dove through books and scientific articles. These workers know what to look for at a service sight that could be potentially dangerous for the doves. It is important that the clients trust the experienced judgement of these co-ordinators. It is their job to make sure that you have the best service we can provide, while keeping the doves safe.
Client Contract:The following is a contract listing all that clients must agree to before they use our services:

1. While on sight the Release Co-Ordinator is the only one in charge of the doves.
2. I will listen to the directions of the Release Co-Ordinator to insure that the doves safety is always top priority.
3. I can feel free to ask any questions or make any suggestions, but they must be approved by the Release Co-Ordinator.
4. In the event that the Release Co-Ordinator deems that our ideas are too dangerous for the doves, I will respect their expertise to insure a beautiful and safe dove release, and follow the Co-Ordinators directions.
5. I will have the full and exact amount of my balance due at the time that White Doves of Modesto has instructed.
6. In all events I will make sure to not make the doves wait for more than 90 mintues on sight for us, to insure their comfort and safety. It is the federal and state law to insure the safety of the doves.
7. I understand that White Doves of Modesto reserves the right to refuse service to anyone under California law.
8. I understand that all Release Co-Ordinators are highly trained and that if they cancel it is because conditions are too extreme to risk the safety of the birds.
9. I will respect the safety and needs of the birds at all times.
10. I understand that White Doves of Modesto is an independent company and I will talk to them directly if I have any thoughts, questions, or concerns.
11. All prices and number of doves I reserve for an event are final within 24 hours of my event.
12. I will refer to this client service agreement before I reserve the doves, or if instructed to do so upon contacting White Doves of Modesto.
13. I understand that all things must be approved by either Nancy Smith or Megan Smith no later than 24 hours before the time of our service/event.
14. I understand that White Doves of Modesto does not require and does not make a written contract with their clients.
15. I understand that all arrangments with White Doves of Modesto are made via phone or email and finalized over the phone.
16. If I need a contract, invoice, or receipt I will contact White Doves of Modesto no later than 24 hours before the time of my event or I shall provide them with a mailing address to forward the papers to me.
17. If White Doves of Modesto requires me to sign a contract, I will comply 100% to the contract they provide to me.
18. If I need any records to be saved by White Doves of Modesto, I understand that they keep paper copies of my name, phone number, the date, and type of event.
19. If I want them to keep any other information it is my responsibility to provide White Doves of Modesto with the information.
20. I understand that Nancy and Megan Smith have final decisions in all events; and their judgement in all aspects involving the doves is final.

Final Customer Agreement:
I will uphold all the above as my unwritten, but binding contract with White Doves of Modesto. And if I should break or violate the terms of this contract at any time I understand that White Doves of Modesto can or will refuse their services to me.

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